Fresh Food Events Statement on Covid-19 (Coronavirus)

Statement dated 17th August 2020. 

This statement supercedes all previous notices.

 

How we as a business are dealing with it.

 

We are following all UK and Welsh Government guidelines. We serve events in both England and Wales and must respond appropriately to the different sets of rules in both countries.

 

As a food business, Fresh Food Events is used to working with the highest hygiene standards. Surfaces are disinfected regularly, staff wash their hands to strict protocols and processes are in place to ensure the safety of our food at all times. These are the same measures the Government is asking us all to follow to minimise the spread of Covid-19. We have also developed Covid-19 specific protocols for service.


All our staff are also aware that they must refrain from work if they are unwell, which is standard practice for all food businesses. This is included as a term in their contracts of employment.

 

These safeguards are always tightly enforced to ensure the health of both our clients and their guests, and our own staff.

 

When UK or Welsh Government guidelines change, we will review as needed and liaise with our clients as soon as is practicable.

 

What it means for our customers

 

We are working with couples on a  date by date basis.

THE RULES;

 

15th August; In ENGLAND, Wedding Receptions can take place but only in a COVID 19 Secure Venues. Such Events should not take place in people's homes or adjoining spaces such as gardens.

Capacity including couple, guests and third party suppliers not including Venue Staff or 3rd Party Catering Staff should be no more than 30.

Social Distancing in a COVID 19 Secure Venue is required.

Only Table Service is allowed.

For Full Details see

https://www.gov.uk/government/publications/covid-19-guidance-for-small-marriages-and-civil-partnerships/covid-19-guidance-for-small-marriages-and-civil-partnerships

In WALES, From the 22nd August, a meal following a wedding will be allowed for up to 30 People indoors if social distancing can be maintained.

For more details see

https://gov.wales/changes-allow-more-families-meet

 

What happens if you need to cancel / postpone your event

We will do everything we can to work with you and communication is vital. However the following terms will apply;

 

By booking with us you will pay a Booking Fee which guarantees our availability on the agreed date. By accepting your order, Fresh Food Events is then contractually bound to be available on that date and the price of this is the Booking Fee. It is therefore non refundable.

 

Should you need to postpose your Wedding as a result of Government Guidelines, if we can agree a mutually agreeable date, then your Booking Fee will carry forward to the new date without penalty or cost.

 

If your balance has been paid, and the wedding is postponed, if no staff and ingredient costs have been incurred, we will refund the balance or carry it forward to your new date. If costs have been incurred, and we cannot agree an alternative date, will refund the balance less those costs. We will provide an explanation of those costs.

If we can agree a new date and have also incurred costs for your original date, you will be liable for all costs incurred and the costs for your new date.

 

Should Fresh Food Events need to cancel your Wedding as a result of COVID 19 then we will refund the Balance as above.

 

Any cost values not refunded should be claimed from your Wedding Insurance.

It''s Personal!

We'll work with you to create a menu to meet your taste, budget and style.

Signature Style..

Exquisite food served in a friendly professional manner...

Our Commitment..

The freshest ingredients, locally sourced, mean exceptional food!