Fresh Food Events Statement on Covid-19 (Coronavirus)
How we as a business are dealing with it.
At the moment we are following all UK and Welsh Government guidelines. Events booked in the next few months have been re-scheduled for later in the year or indeed 2021. The requirement to Social Distance means that it is impossible to deliver face to face events.
As a food business, Fresh Food Events is used to working with the highest hygiene standards. Surfaces are disinfected regularly, staff wash their hands to strict protocols and processes are in place to ensure the safety of our food at all times. These are the same measures the Government is asking us all to follow to minimise the spread of Covid-19.
All our staff are also aware that they must refrain from work if they are unwell, which is standard practice for all food businesses. This is included as a term in their contracts of employment.
These safeguards are always tightly enforced to ensure the health of both our clients and their guests, and our own staff.
If UK or Welsh Government guidelines change, we will review as needed and liaise with our clients as soon as we can.
What it means for our customers
At the moment, summer bookings are still in place and we are working with couples on a date by date basis.
Spring bookings have been moved and summer bookings are under consideration for postponement in partnership with the couples.
What happens if you need to cancel / postpone your event
We will do everything we can to work with you and communication is vital. However the following terms will apply;
If you decide, as a result of concerns and instructions regarding Covid-19, that you wish to cancel or postpone your booking, your venue cancels your booking, or Government guidelines preclude large gatherings, then we will offer you the following options.
1. If you are able to rebook your event on a day which we can accommodate your booking, then we will transfer the deposit you have paid to your new date. Please note that we are already very booked up for late 2020 and most of 2021, so it may not be possible for us to accommodate your first choice of date, but we will do our best to assist. Please also note that final balances may need to be reviewed in line with the Terms and Conditions of your existing order to account for any supplier and wage inflation in the interim. Please refer to The Terms and Conditions in the proposal you received from us. Failing that our Standard Terms and Conditions an be found HERE (Clause 13 of the Proposal and Order Section refers).
2. If we are unable to accommodate your revised date, or you choose to cancel your booking entirely, then as per our terms and conditions your deposit is forfeited and no refund will be made.
3. Final Balances;
Final Balances are due 28 Days before the Wedding. Your Final Balance Invoice will be raised in advance of this to allow payment on time.
The Terms you have signed state that “The Balance is non-refundable in any event”. However, in an effort to work with you, given the current circumstances we will adopt the following position;
3.1 Where payment of the final balance has been made and postponement is mutually agreed, the payment will be carried forward to your new date.
3.2 Where postponement cannot be agreed, i.e. we cannot accommodate your new date, we will refund 50% of the balance if the cancellation is notified to us in writing between 28 and 15 days before the original event date as we will have incurred costs on your behalf.
3.3 The Balance will be forfeit in its entirety should cancellation be notified to us in writing within 14 days of the original event date as we will have incurred further costs on your behalf.
What happens if Fresh Food Events need to cancel the Event?
We have three distinct Kitchen and Delivery Teams and would fervently hope that all three Teams will not be incapacitated at the same time. As such we are proceeding on the basis that we will deliver events booked in the summer.
We will use all reasonable endeavours including the employment of third party staff if required, to ensure that your event can take place as booked.
In the unlikely event that we should need to cancel from our end, it is likely that notice will be short (Diagnosis and the Seven Day isolation being the key factors). In the first instance you will be offered a postponement.
If that is not possible we will refund your balance payment in full. Please note deposits are not refundable per our original terms and conditions that you have agreed.